1 - 6 of 6 articles
Purpose – This research seeks to identify and apply techniques that can be used in a supply chain context to diagnose the causes of variability in delivery lead time. Design/methodology/approach – A literature review was conducted and a number of quality management (QM), techniques were selected...
Purpose – The paper seeks to give some reviews of quality function deployment and by using a systems thinking perspective to show how QFD can be a useful and profit‐making tool for business decision making in general. Design/methodology/approach – In order to show that QFD is a tool that brings...
Purpose – This paper seeks to study the impact of adopting quality orientation as a business operations philosophy to enhance a firm's performance. Specifically, it aims to identify various indicators that make up a quality orientation philosophy, and to research their role in improving business...
Purpose – The purpose of the study is to measure the current or baseline institutional performance level of the Government and private engineering colleges in the state of West Bengal. Design/methodology/approach – The study has been conducted on the basis of a survey. The feedback for this...
Purpose – Service quality has been an active area of research during the last two decades. In this research, typically, service quality is considered from the viewpoint of the customer who is the recipient of the service, i.e. the “external customer”, and the research efforts have focused on...
Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies' financial performance, conclusions reached so far have been of a contradictory nature. Some authors conclude that there is a positive...
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