1 - 6 of 6 articles
Purpose – The aim of this paper is to explore the role of Six Sigma performance measurement at both strategic and operational levels within call centres where the definition of Six Sigma is widened to include systems thinking constructs. Design/methodology/approach – A two‐phase methodology is...
Purpose – The aim of this paper is to consider the effect of gauge measurement capability on the multivariate process capability index ( MC p ). Design/methodology/approach – With respect to measurement capability, the paper investigates the statistical properties of the estimated MC p and...
Purpose – The purpose of this study is to examine the effect of individual components' reliability on a system's reliability. The system refers to the Financial Management Information System (FMIS), the US Federal Highway Administration's (FHWA) web‐based project approval and tracking software....
Purpose – The aim of this paper is to circumvent the multi‐distribution effects and small sample constraints that may arise in unreplicated‐saturated fractional factorial designs during construction blueprint screening. Design/methodology/approach – A simple additive ranking scheme is devised...
Purpose – The purpose of this study is to propose a state‐of‐the‐art new approach to enhance FMEA assessment capabilities. Design/methodology/approach – Through data envelopment analysis (DEA) technique and its extension, the proposed approach evolves the current rankings for failure modes by...
Purpose – The purpose of this study is to explore the use of the performance measurement system as an organizational learning mechanism to support continuous improvement. Design/methodology/approach – The paper reports the results of a survey of Australian organizations certified to quality...
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