1 - 6 of 6 articles
Purpose – The main objective of this paper is to empirically investigate the linkage among organizational customer orientation, customer relationship practices, and organizational outcomes. Design/methodology/approach – The sampling frame of the study consists of 143,000 Chinese companies, each...
Purpose – The purpose of this paper is to define dimensions for describing information quality deficiencies and to describe forecast and customer order information quality deficiencies on various manufacturing planning and control levels. Design/methodology/approach – The purpose is fulfilled...
Purpose – The purpose of this paper is to establish an exponentially weighted moving average (EWMA) control chart for monitoring the mean level of Gompertz lifetimes with type‐I censoring. Design/methodology/approach – The proposed control chart is developed based on the conditional expected...
Purpose – The aim of this paper is to examine product formulation screening at the industrial level in terms of multi‐trait improvement by considering several pertinent controlling factors. Design/methodology/approach – The study adopts Taguchi's orthogonal arrays (OAs) for sufficient and...
Purpose – Robust design is a well‐known quality improvement method that focuses on building quality into the design of products and services. Yet, most well established robust design models only consider a single performance measure and their prioritization schemes do not always address the...
Purpose – The purpose of this paper is to examine the role of quality management concepts towards enhancing classroom learning. Design/methodology/approach – Undergraduate and graduate students in business discipline were asked for their views about cooperative learning. Collected data were...
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