1 - 6 of 6 articles
Purpose – The main objective of this paper is to consider the problem of strength of a manufactured item against an array of stresses, when each component follows exponential failure law. Design/methodology/approach – The study considers a system consisting of n components in a series with...
Purpose – The purpose of this paper is to provide a process‐based design of integrated management systems (IMS) implementation. Design/methodology/approach – An extensive survey of peer‐reviewed literature was conducted. Based on the literature review, a comprehensive methodology for the design...
Purpose – This paper seeks to review service quality factors of the airline industry, and to rank these factors in Iranian society. It aims to introduce a fuzzy TOPSIS approach for this purpose. Design/methodology/approach – The research was conducted among graduate students of the University of...
Purpose – In the developing world most citizens rely on self‐employment and micro‐enterprise operations as their only source of income. Given competition from large‐scale industrial outfits, most micro‐enterprises are finding it difficult to compete in terms of quality or price. This paper aims...
Purpose – The purpose of this exploratory study is to survey quality management practices in two industrial sectors in the state of Kuwait. It aims to provide reliable and valid constructs for measuring quality management practices and to test the effect of type of industry and plant size on the...
Purpose – This paper aims to examine the association of relationship marketing variables (namely trust, commitment, communication, and conflict handling) with overall firm‐customer relationship quality between male and female customers of Malaysian banks. Design/methodology/approach – Data were...
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