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Purpose – The purpose of this research is to identify the core values and key success factors in strategic sourcing; and to examine the importance of strategic sourcing and the key success factors in the Hong Kong toy industry. In addition, the relationship between the implementation of the key...
Purpose – The purpose of this research is to develop an index for assessing service capability when the customer considers satisfactory a certain range of service performance, the so‐called zone of tolerance. Design/methodology/approach – Literature on service research and statistical process...
Purpose – The purpose of this research is to develop a new approach for analyzing the fuzzy reliability of a series and parallel system. Also to introduce definition of L‐R type interval valued triangular vague set and certain T ω‐based arithmetic operations between two L‐R type interval valued...
Purpose – The purpose of this research is to examine the impact of relationship marketing (RM) underpinnings namely, trust, commitment, communication and conflict handling on the quality of firm‐customer relationship as well as the levels of contribution of these underpinnings....
Purpose – The purpose of this paper is to show how QFD can be used as part of a structured planning and analysis framework for micro‐sized enterprises to build‐up their e‐business capabilities. Design/methodology/approach – This case study has been produced using a new framework which integrates...
Purpose – The purpose of this research is to provide a new loss function‐based risk assessment method so the likelihood and consequence resulting from the failure of a manufacturing or environmental system can be evaluated simultaneously. Design/methodology/approach – Instead of using risk...
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