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Purpose – The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating effect of co‐worker support and organization support on the TQM/performance relationship....
Purpose – The purpose of this paper is to demonstrate the potential of simulation approach for performance evaluation in a complex environment with a case of application from Indian Nuclear Power Plant. Design/methodology/approach – In this work, stochastic simulation approach is applied to...
Purpose – This paper is aimed at identifying the common approaches for improving constructability and evaluating their effectiveness of implementation. Design/methodology/approach – A comprehensive survey has been carried out on contemporary literature, i.e. from 1990 onwards, to trace the...
Purpose – Robust parameter design is conventionally analyzed by means of statistical techniques. However, the statistical‐based approach is inefficient when optimizing a dynamic system in regards to quantitative control factors and missing observations. The aim of this paper is to propose an...
Purpose – Despite the rapid growth and internationalisation of the services sector, particularly financial services, managers today realize that to successfully leverage service quality as a global competitive tool, they first need to correctly identify the antecedents of what the international...
Purpose – To define availability importance measures in order to calculate the criticality of each component or subsystem from the availability point of view and also to demonstrate the application of such importance measures for achieving optimal resource allocation to arrive at the best...
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