1 - 6 of 6 articles
Purpose – The aim of this paper is to assess the service quality of a small airline, Air Mauritius, using the SERVQUAL model and to determine the relative importance attributed to service quality dimensions by international tourists. Design/methodology/approach – A sample of 140 international...
Purpose – The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process. Design/methodology/approach – Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and further scale...
Purpose – This paper seeks to introduce a set of key practices that can be used to assess whether an organization has the ability to design, develop and manufacture reliable electronic products. Design/methodology/approach – The ability to design, develop and manufacture reliable electronic...
Purpose – The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE). Design/methodology/approach – A total of 900 certified UAE companies were surveyed in April 2004 in UAE. The response rate was...
Purpose – The aim of this paper is to permit system reliability analysts/managers/practitioners/engineers to analyse system failure behaviour more consistently and plan suitable maintenance actions accordingly. Design/methodology/approach – The paper adopted three important tools, namely, root...
Purpose – The purpose of this study is to integrate findings of empirical studies regarding the effect of total quality management (TQM) on competitive advantage. This purpose is to support building a theoretical model of TQM and its components. These components are: top management...
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