1 - 6 of 6 articles
Purpose – The manufacturing community has embraced the concept of total quality management (TQM) but little research has been published on how each aspect of quality is measured. This paper provides a deeper understanding of current quality measures and recommendations for appropriate TQM...
Purpose – This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative study....
Purpose – The purpose of this article is to determine if there is a linkage between the army material systems analysis activity (AMSAA) reliability growth models at the system and subsystem levels and at the subsystem and functional levels of indenture. If such a linkage exists, how this...
Purpose – The purpose of this article is to develop and empirically test an extension to the three‐column format SERVQUAL instrument to evaluate passenger rail service quality. Design/methodology/approach – This article combines the literatures of service quality and rail transport quality to...
Purpose – The purpose of this article is to furnish empirical evidence on the degree of performance of the 23 major requirements of the ISO 9001:2000 standard implemented at Korean shipbuilding machinery manufacturing companies. Design/methodology/approach – Deep interviews and surveys were made...
Purpose – The purpose of this paper is to examine and discuss the effects of quality management in the health care sector and the general effects of quality management on the health of the employees. Design/methodology/approach – The empirical basis consists of three case studies in one...
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