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Purpose – The purpose of this research is to examine how service enablers such as resource management and human resource management practices, identified in prior research as vital, influence both conformance quality and productivity performance. The paper also aims to study how the level of...
Purpose – Quality function deployment (QFD) has had considerable success in terms of its implementation in companies. It has also been the subject of many studies in recent years. It seems, however, that there are some shortcomings in the research on this subject and in particular the lack of...
Purpose – The purpose of this study is to investigate the customer's perception of service quality within the context of the pharmaceutical supply chain, and look specifically at the supplier/customer relationship. Design/methodology/approach – The research in question focuses on the trading...
Purpose – To design an optimal accelerated degradation test (ADT) plan for light emitting diodes (LEDs). Design/methodology/approach – This paper presents a method for the optimum planning of ADTs. The method is applied to the design of an optimal plan for LEDs. An analytical method is...
Purpose – The simultaneous scheduling of resource‐constrained maintenance and operations is addressed in this work. The purpose of the paper is to capture the uncertainty in the development of a model that schedules both preventive maintenance and operational activities. Fuzzy logic is...
Purpose – The purpose of this article is to address ways in which customer satisfaction could be improved. Design/methodology/approach – In this article it is shown how the analytic hierarchy process (AHP) can be of use in making a choice between a number of alternative quality improvement...
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