1 - 6 of 6 articles
Purpose – The need to better understand patient priorities in order to provide higher levels of patient care is an ongoing challenge for managers across the UK NHS. Indeed, the failure of service providers to understand patient priorities can lead to action plans, investment and management...
Purpose – To study the strategic implications of TQM and TPM in an Indian manufacturing set‐up and to detail literature reviews to highlight gap areas. To examine the relationship between factors influencing the implementation of TQM and TPM and business performance for the following three...
Purpose – Proposes a method to compute reliability and long‐run availability of the main parts of the butter‐oil (melted butter) manufacturing plant. This manufacturing plant consists of eight sub‐systems working in a series. Two sub‐systems, namely pump and chiller, are supported by stand‐by...
Purpose – This paper aims to examine the strategic value of reliability and maintainability management in achieving competitiveness and customer satisfaction. It looks into performance metrics for organizational performance and associates reliability and maintainability with such metrics....
Purpose – According to many authors, differences in firm performances are increasingly attributed to tacit knowledge that cannot easily be transmitted or imitated. On the other hand, current quality management models knowledge typically relates only to people. Situations, in which knowledge that...
Purpose – Manufacturers use several quality assurance systems to assure quality. However, their effectiveness cannot be assessed because an instrument does not exist. This article is based on a study that was set up to identify performance measurement indicators of an instrument that measures...
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