1 - 7 of 7 articles
Purpose – To show that handling warranty returns is essential in a supply chain for product/process improvement and that the major step in resolving warranty return problems is to correctly classify the returned parts and identify the problem(s). Design/methodology/approach – Demonstrates two...
Purpose – The paper presents an efficient methodology that was developed for the reliability prediction and the failure mode effects and criticality analysis (FMECA) of electronic devices using fuzzy logic. Design/methodology/approach – The reliability prediction is based on the general features...
Purpose – To assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison with the 1994 version. Design/methodology/approach – A total of 773 organisations in The Netherlands which have all been certified to the ISO 9000 standard were...
Purpose – Presents the results of a study aimed at investigating the antecedent software development factors that affect quality of final products. By monitoring those causal factors from the early phases of development, one can have a final product of enhanced quality and reduced costs....
Purpose – To obtain a general opinion concerning the implementation of quality management systems (QMS) of construction‐related firms in the USA and Hong Kong, and to determine whether construction‐related firms have ever made an effort to measure quality improvement. Design/methodology/approach...
Purpose – The problem is to devise a life‐test acceptance procedure of an electrical item that has a Weibull failure distribution with an increasing hazard rate. The test‐bed facility has some constraints on the number of test samples and testing time. Design/methodology/approach – The life‐test...
Purpose – To analyze the changes in the perceived benefits of ISO 9000 with the passage of time. Design/methodology/approach – An empirical survey of 399 companies conducted in 2002 in Catalonia (region of Spain). Findings – ISO 9001: 2000 registered organizations report benefits to a lesser...
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