New! You can now keep track of new articles from International Journal of Quality and Reliability Management on your personalized homepage!
The Six Sigma approach has set a new paradigm of excellence in any manufacturing ambience. But do the ground realities speak in favor of spending millions of $ budget, when any exotic process centric concept even like Shainin's can also map out process improvement in the similar objective manner?...
This study explored the experiences of quality professionals with the Hazard Analysis Critical Control Point (HACCP) system in the food industry in Canada. Similarities and differences between HACCP and ISO 9000 quality management systems were also highlighted. In this study, qualitative research...
Although total quality management might be defined as a passing fad there are three key reasons why it will remain (or return as) an important issue on the agenda for top management. First, there is growing pressure because of the use of the Internet to create excellence at the operational level,...