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The improvement of the quality of design and the reduction of failure related cost is seen as a crucial competitive requirement for UK manufacturing industry. To achieve these goals, industry must adopt current methods in support of design for quality (DFQ) for analysing potential problems and...
To achieve higher operating performance, many enterprises have implemented customer satisfaction (CS) activities. However, after collecting massive amounts of data, most enterprises still cannot make effective CS decisions. There are two factors involved in the difficulty in CS decisions. When...
Build‐in reliability (BIR) is becoming an essential requirement for product development today. However, the task of BIR can be resource‐intensive since root causes identification is necessary. If a product is complex, the number of possible failure modes can be great, rendering BIR too large to...
The work deals with the topic of spare parts management in a space system. The paper is divided into three parts. The first one is dedicated to the characterization of the system structure and presents the particularities related to the spare‐elements procurement. Modelling is the object of the...
The main research question addressed in this paper is how two independent retail outlets in a franchise chain would react to each other on the quality of services. To better explain the interaction, the franchise as an organizational form and its peculiar characteristics compared to the...
The adoption of ISO 9000 has been justified in terms of the many benefits it generate, although problems may also arise. Such advantages and disadvantages lead to different reasons for seeking certification. Based on these reasons, this paper analyzed the influence of internal motivation for...
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