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Process capability indices have been used in the manufacturing industry to provide quantitative measures on process potential and performance. The formulae for these indices are easy to understand and straightforward to apply. But, since sample data must be collected in order to calculate these...
The principal application domain for statistical process control (SPC) charts has been for process control and improvement in manufacturing businesses. However, the number of applications reported in domains outside of conventional production systems has been increasing in recent years....
The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
The Duane reliability growth model has a number of inherent limitations that make it unsuitable for monitoring reliability improvement progress. These limitations are explored and a model based on variance-stabilizing transformation theory is explained. This model retains the ease of use while...
With ever-increasing competition in today's business environment, organizations are seeking every opportunity to improve their business results. Attaining continuous performance improvement and business excellence is the common goal that ties with the concepts of total quality management (TQM)....
The purpose of this paper is to present the results of an exploratory study carried out on a sample of certified companies that operate in Spain, with the aim of obtaining empirical evidence on the benefits of the implantation of standardised quality systems. This study delves into the...
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