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Quality management practices do support the management of strategically important innovation processes. This conclusion is based on empirical research in the Dutch construction industry. A large‐scale innovative construction project is intensively studied during a three‐year period. The quality...
This study describes an alternative way of applying failure mode and effects analysis (FMEA) to a wide variety of problems. It presents a methodology based on a decision system supported by qualitative rules which provides a ranking of the risks of potential causes of production system failures....
This paper tests and proves empirically the dramatic effect that an organisation’s true motives towards ISO 9000 certification may have on its future effectiveness and value to the certified companies. The paper reveals the true motives behind ISO 9000 certification for 85 large Greek companies...
Service processes have different performance requirements than those of production processes because of their characteristics. In literature, a few studies can be seen in the field of reliability of service processes. Generally, reliability of service processes is taken into consideration in a...
Over the past decade, quality managers and scholars have focused increased attention on supplier quality as a key resource for organisations. This paper presents the results of an exploratory study into how organisations rank supplier selection attributes and the extent to which use is made of...
Quality cost is usually considered as a means to measure the quality level in a quality system. Since the interrelationship among quality cost components is complex, a general quantitative model for describing their relationship is not easy to construct for improving the quality. In the...
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