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The patterns of adoption of quality management practices and techniques vary across national boundaries. This article presents the findings of a questionnaire survey into the quality management procedures and tools adopted in three European countries, the UK, Portugal and Finland. A total of 450...
Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium-sized enterprises (SMEs). Interviews were conducted to answer key issues which were felt to be crucial to this study. In addition, the case studies also...
Determining the proper sample size such that quality is assured while financial losses are not unnecessarily incurred is critical to an effective quality program. The main purpose of the present work is to design a fuzzy controller to adjust sample sizes according to potential fuzzy loss...
Many process capability indices have been proposed to measure process performance. In this paper, we first review Cp, Cpk, Cpm and Cpmk, and their generalizations, CNp, CNpk, CNpm and CNpmk, and then propose a new index Spmk for any underlying distribution, which takes into account process...
Reviews quality dimensions, perspectives and practices. An integrated framework is developed to analyze the relationships among quality dimensions, perspectives and practices. This framework incorporates two dimensions of the internal-external focus and objective-subjective measurement. It...
Explores the impact of cross-cultural differences on the facilitating effects of corporate culture on the implementation of total quality management (TQM). Measures corporate culture using the competing values model pioneered by Quinn and Rohrbaugh. Measures implementation levels of TQM using a...
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