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Since the 1980s, quality initiatives, seen as critical for greater competitiveness, have gained much attention from British management under the influence of Japanese management principles. This has resulted in a widespread adoption of quality techniques such as quality circles, teamworking,...
Presents a model of organisational transformation drawing on case study research and a review of relevant literature. Concludes that it is important for change managers to understand how both the internal and external environments can influence organisational change strategies and activities....
Presents two models. Model I deals with some characteristics of a single unit system with a sensing device and two types of repairmen. The unit is attached to a sensing device which completely monitors the operating or non-operating status of the unit. The regular repairman is always available...
Today's business environment is considerably complex and, as a result, more factors influence the organization's ability to compete effectively. Organizations today compete on several factors such as time, price, technology, innovation, quality, reliability, and information management. In all...
Quality problems in the service organization are the result of the mismatch between prior expectation and perceived quality of the service. Each organization will attempt to determine the requirements of its customers and translate these requirements into product and delivery process...
The aim of this paper is to develop a new tool for reliability and failure mode analysis by integrating the conventional aspects of the popular failure mode and criticality analysis (FMECA) procedure with economic considerations. Here FMECA is approached as a multi-criteria decision making...
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