1 - 6 of 6 articles
Quality has been identified as a key competitive weapon in the global market. Chinese firms are making considerable effort in implementing quality management in order to gain global competitiveness. The purpose of this study is to compare and contrast manufacturing strategies and business...
The field of quality has undergone significant changes as reflected by changes in its definition, paradigms, approaches, techniques, and scope of application. This paper reviews emerging trends and issues focusing on quality engineering. Changes in customer expectation have driven the changes in...
The subject of investigation reported in this paper is the determination of an optimal replacement time for equipment that deteriorates with time. The following hypothesis is proposed and investigated. While a piece of equipment is in the final stages of its life span, i.e. the wear‐out phase,...
Provides case study information regarding Dofasco, Inc., Canada’s second largest steel manufacturer. Notes the economic difficulties of the late 1980s and 1990s, brought on by the effects of globalization. Reports how the company perceived equipment reliability as being key to improving product...
In this paper, the two main approaches employed up to now in quality‐related surveys, namely the technique‐oriented and the activity‐oriented ones, are discussed, showing their relative advantages and weaknesses. Then, a new method of surveying quality management, based on the analysis of...
This paper verifies the adequacy of perceived quality measurement instruments by comparing the SERVPERF and EP methods. After a discussion of the differences between the two methods, a quality perception measurement instrument for the company is developed and applied to a sample of ceramic...
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