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There is a great need for empirical research to evaluate internal organizations’ (e.g. information system department, accounting department, and purchasing department) service quality. In this study, a model to describe the interactions between internal organizations and the processes they serve...
Foreign manufacturing firms operating in mainland China face an adverse operational environment caused by poor quality management staff and the undereducated workforce. The implementation of TQM is particularly difficult in this environment. Based on case studies of 20 TQM firms and practical...
Burn‐in is an effective means of screening out the infant mortality components of a system. Most related studies investigated burn‐in by curve fitting for a failure model and cost for an optimal burn‐in time model and environmental stress model. However, those investigations did not provide an...
Recently, significant shifts of competitive edge in industry have been sharpening the needs for quality education and training (QET). “Quality” is conformance to requirements and customer satisfaction. In this context, the authors initiated a two‐stage empirical study to investigate the...
This paper highlights how the European Business Excellence Model can be adapted to innovation when formulating strategies and plans. The Business Excellence Model is too general to be applied directly to innovation, and the authors find that specific criterion parts have to be supplemented. A...
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