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For non‐normal Pearsonian processes, Clements proposed a method for calculating estimators of the two basic process capability indices C p and C pk . Pearn and Kotz applied Clements’ method to obtain estimators for the other two more advanced process capability indices C pm and C pmk . Their...
This paper addresses the implementation of ISO 9000 international standards in the university environment, and presents examples of developing a quality system based on these standards in a Canadian university department. The application is based on a holonic systems concept, which is first...
Develops a robust maintenance float policy, that considers system design parameter settings that not only satisfy the system performance criteria but are also insensitive to various noise conditions. The experimental design strategy employed in the study involves the use of discrete event...
This study advocates a planned and integrated approach for achieving continuous improvement in an organisation. A model based on ten essential criteria and supporting elements of “best practice” is provided. The role of senior management in ceaselessly driving the improvement cause is emphasized...
Describes research which has been carried out using case‐study analysis to investigate how three Thai companies have adopted TQM. As Japanese and US companies are major investors in Thailand, one purpose of the study was to compare approaches to TQM implementation between three ownership...
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