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This paper discusses the adoption of total quality management in seven Australian organisations based on case study research. It reports on the reasons for adopting TQM, planning and implementation issues, benefits achieved and the limitations and difficulties associated with the introduction of...
Tests the strength of the relationship between TQM practice and organisational performance with and without the covariates, company size, industry type, and ISO 9000 certification status. Analysis is primarily of a large random sample of manufacturing companies in Australia and New Zealand. The...
Total quality management is imperative for new industrializing countries in order to achieve international competitiveness and economic growth. An empirical research was conducted in three new industrialized countries (India, China, and Mexico) to assess the practices in the human resource...
This paper presents the results of a study which aims to review the pattern of implementing TQM versus ISO 9000 at the beginning of the 1990s, so that companies may learn from their past experiences. The research is based on an international survey of 600 companies from 20 countries. It is found...
This paper highlights some of the issues faced by smaller manufacturing firms attempting to remain competitive in the face of supply chain rationalisation. It is argued that rather than following the holistic templates of change adopted by many larger firms, the approach of smaller component...
Best practice in quality management has been addressed in a number of publications, but to date, there has been little broad empirical research within the field. This article reports on a study of quality management in 270 Danish enterprises, selected at random at the beginning of 1995. Today,...
Based on two quality management self‐assessment survey projects conducted in Europe and Australia, the authors compare practices in these parts of the world. The main questions addressed are: why do organisations use self‐assessment?, how do they implement self‐assessment?, and what are the...
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