1 - 6 of 6 articles
The intent of this empirical research is to identify the critical factors that are potentially “fatal” to productivity improvement programs and to analyze these factors relative to documented quality concepts. From this analysis we determine that these “fatal” factors can be prevented by the...
Describes the success story of how Gilman, a division of Giddings & Lewis, Inc., with the help of Blackhawk Technical College, institutionalized reliability and maintainability (R&M) into its quality system and obtained ISO 9001:1994 certification and a declaration of compliance to the QS 9000...
Manufacturers recognize that trusting, long‐term relationships with suppliers can contribute to improving the quality of their products. However, developing these relationships has proved quite challenging. This study uses the theory of co‐operation and competition to specify the nature of these...
Presents some remarks about the use of rating scales in quality function deployment (QFD). Data collection and their correct interpretation are fundamental for the proper application of this tool as a support for designing activities. Particular attention is given to the critical aspects and...
Design of experiments is one of the many problem‐solving quality tools that can be used for various investigations such as finding the significant factors in a process, the effect of each factor on the outcome, the variance in the process, troubleshooting the machine problems, screening the...
A number of techniques have been investigated (labelling and grouping, categorisation and importance level) to establish usable metrics for the quality management of the design process. The use of importance levels seemed to be the most effective method used with an adaptation of the value...
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