1 - 6 of 6 articles
Total quality management (TQM) is not a unique single program, but rather a combination of many linked concepts. While TQM requires a company‐wide approach and support, the application of TQM can vary depending on the level of management and company function involved. This paper offers a...
A work sample was used as part of a human factors investigation into the reliability of a safety‐critical programming task. The use of this technique provided important insight into three areas. First, a number of different metrics, based on error rates, were considered for the purpose of...
Reviews and evaluates different quality tools that are commonly available in manufacturing and service industries and integrates them into an effective quality control and improvement system based on their characteristics and appropriateness when applying these tools. The study is based on the...
The different steps in the development of a new quality management system resemble the phases known within information planning. However, there is one substantial difference: the methods of information planning are in an adult stage and have been supported by computerized aids for years because...
This case study serves to illustrate the fact that Chinese philosophy may play an important role in guiding a firm along the path of quality transformation. We examined the successful quality transformation of a Chinese firm in Taiwan. We presented the firm’s experiences from the perspectives of...
As a result of the increasing complexity of technology, processes and products, as well as worldwide pressures for competitive quality, quality terminology keeps expanding and changing. Although an internationally accepted quality vocabulary exists, namely ISO 8402: 1994, we still encounter...
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