1 - 6 of 6 articles
States that the time taken to deliver a product to the market determines a company’s success, and that research has shown that a delay of six months leads to 33 per cent of its potential profit being lost. Explores the existing method of assessing new product reliability, namely reliability...
Reports that pressures to address citizens’ needs amid growing financial constraints have led government agencies to consider adopting total quality management (TQM) philosophy as a change agent in the public sector. Examines one state agency’s attempt to institutionalize TQM and explores the...
Presents a comparative analysis of the attitudes to and the use of quality management practices (QMP) in Australia’s manufacturing and service industries. Outlines the survey methodologies, lists questions asked and summarizes responses to them. Identifies and comments on statistically...
Proposes that the improvement of an existing quality management system (QMS) through flexibility and innovation will increase product and service quality, which will in turn enhance and advance the organization’s business objective. Explores the “segmentalist” and “integrative” concepts within...
States that a major problem in dealing with information‐systems reliability is the design of a metric that combines the customer’s needs and preferences with the technical specifications and modular reliability of information systems. Develops one such metric, combining the customer’s...
Reports the results of an exploratory study which examined the potential of using “conversational” information from the Internet to enhance product quality. Examines and sorts archived messages to evaluate potential for using them to supplement the quality function deployment (QFD) and quality...
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