1 - 7 of 7 articles
Reports the results of a case study which undertook to examine the relationship between conformance and quality‐related costs. The controversial Lundvall‐Juran economic quality level (EQL) model has been criticized by various authors due to its acceptance of imperfect quality. While persuasive,...
Reports on recent research at NORWEB, concerned with rationalizing the company′s equipment replacement policies which has focused on the failure rates of 11kV/415V pole mounted transformers. Results confirm that the Gumbel distribution provides a much more convincing statistical representation...
Describes the important contributions of quality gurus like Deming, Juran, Crosby, Feigenbaum, Ishikawa and Garvin which led to the evolutionary development of Strategic Quality Management (SQM). In addition, the core concepts of SQM, namely, customer focus, leadership, strategic quality...
When the system fails, the decision to repair or replace a failed unit may depend on the estimated repair cost. Such an idea is called repair limit replacement policy. The repair limit is a limit on the amount of money which can be spent on the repair of a system. The repair limits thus provide...
Illustrates how QFD (quality function deployment) methods can be used to measure customer satisfaction in educational institutions. Specifically, utilizes QFD in evaluating the MBA programme at Grand Valley State University. The inputs for the QFDs were obtained through several brainstorming...
Observes that the development and use of quality assurance systems became wider with the use of ISO 9000 International Standards. The standards have become very popular and have stimulated the interest of many companies in their effort to enhance their competitive advantage. Examines ISO 9000...
Manufacturers in Europe, Japan, and the USA have widely employed the Taguchi methods of robust experimental design in optimizing product designs and manufacturing/assembly processes. However, these methods have made relatively little inroads into the service industries, for rather obscure...
Read and print from thousands of top scholarly journals.
Continue with Facebook
Sign up with Google
Log in with Microsoft
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Sign Up Log In
To subscribe to email alerts, please log in first, or sign up for a DeepDyve account if you don’t already have one.
To get new article updates from a journal on your personalized homepage, please log in first, or sign up for a DeepDyve account if you don’t already have one.