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Reviews the literature dealing with the nature and characteristics of service and applies it to 30 selected services with the objective of synthesizing a classification scheme to recognize operational similarities between services. This has the purpose of enabling learning by comparison of...
Aims to verify the effect on visual inspection performance as the number of fault types increases and to investigate the main personality traits of a competent inspector using factor analysis. Forty subjects participated in the experiment. The performance measures were response time and error...
Presents an overview of memory chip yield enhancement techniques by injection of fault tolerance. As memory chips are more prone to defects, the yield of good chips from a silicon wafer governs their production cost. As shown, most fault tolerance techniques assume a relatively large area...
Considers a system consisting of several different elementary components. Presents an algorithm to determine the optimal inspection policy for this system. Numerical examples reveal that this algorithm works very well.
Although quality improvement is being sought, and total quality management is being applied in the service sector, the majority of applications which have been described are in environments similar to manufacturing in some important respects. Some of the cases are, nevertheless, concerned with...
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