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Identifies critical factors that must be practised to achieve effective quality management in an organization based on the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality practices was developed. A field study was conducted to...
A major US bank has determined that none of its customers should have to wait more than three minutes for service. Presents a procedure that helps management allocate tellers to prevent any customer waiting time from exceeding the three‐minute limit. Uses X¯ and s charts to monitor the average...
A major problem encountered by high‐tech management is that of managing the precision of product components and their assembly. For dimensional metrology, management’s ultimate tool for technologically assuring measurement precision to the microinch, and the product reliability depending on this...
Although quality assurance (QA) was introduced more than a decade ago in the UK, the implementation of QA systems in the Singapore construction industry is still a relatively new phenomenon. While QA is now slowly making its presence felt in the Singapore construction industry over the past two...
Statistical quality control charts cannot indicate explicitly whether there is any special disturbance in the manufacturing process. pattern recognition scheme can solve this problem. The simultaneous control of two or more variables is necessary when the quality of the product depends on the...
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