1 - 5 of 5 articles
CEOs and quality practitioners are concerned about quality. Explores the reasons for this concern and examines what needs to be done. Presents and discusses the barriers to quality and quality priorities based upon the results of three questionnaire and interview surveys. Reveals that quality is...
Presents a repetitive group sampling plan for threeattribute classes where items are classified into three categories, namely good, marginal and bad. Derives various performance characteristics of interest to quality control engineers and plan designers through the approach of the Graphic...
Customer service is now playing a vital role in every companys attempt to improve the quality of its offering. Based on a number of reallife projects carried out by the Marketing Improvements Group across many industry sectors, explores three main issues why companies need a customer service...
Investigates the medical factors affecting the reliability of artificial heart valves using the proportional hazards model. The data, from a database which is still being assembled at Killingbeck Hospital, Leeds, refer to patients who have had artificial heart valves implanted. The analysis of...
Presents a modification of Sanigas model for joint economic design of process control parameters, i.e. sample size, sampling frequency and critical regions for X and R charts. The objective is to minimize the total system cost, which consists of the cost of sampling and charting, the cost of...
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