1 - 6 of 6 articles
PurposeWhile there is an urgent need for clean water in Ghana and Nigeria, governments lack the financial means to do much to address this need. This does not mean that improving access to clean water is impossible. On the contrary, this paper argued that engaging citizens through co-production,...
PurposeThe use of performance management (PM) tools is a defining characteristic of public sector management. However, while research on PM is extensive, comparatively little focuses on how the practice shapes the attitudes and behavior of employees. The purpose of this paper is to address this...
PurposeGiven the importance of context in shaping learning, the authors argue that there is a need for research aimed specifically at elucidating organizational learning in a public sector environment. To address this need, the purpose of this paper is to present both critical and practical...
PurposeThe purpose of this paper is to contribute to the feedback discourse by exploring how public managers and politicians use complaints from citizens to improve the overall and specific performance of public services. The main research questions are: Can citizen complaints analysis be a...
PurposeThe purpose of this paper is to analyse the complexities involved in implementing continuous improvement (CI) initiatives in public sector organisations.Design/methodology/approachThis paper is based on a case study of a private sector organisation based in New Zealand and its efforts in...
PurposeThe purpose of this paper is to explore the implications of e-government for horizontal/social accountability (to citizens) by looking into its shifting location. Its main purpose is to show how the introduction of information and communication technology in the public sector changes how...
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