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Purpose – The primary aim of the research presented in this paper is to address the gap in the literature with regard to the factors that affect the uptake and application of e‐procurement within the public sector. Design/methodology/approach – This analysis was achieved through five in‐depth...
Purpose – The purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the development of performance improvement in the public sector. Design/methodology/approach – The paper presents...
Purpose – The purpose of this paper is to discuss the consequences of citizens' increased use of public e‐services for agency employees' work situation. Design/methodology/approach – In order to accomplish the purpose of the paper the authors focus on the way in which the increased use of public...
Purpose – The paper aims to evaluate factors affecting the success of the measurement system implementation in the context of two case services with a specific measurement object – productivity. Design/methodology/approach – Interviews with the users of new measurement systems are used to obtain...
Purpose – The aim of this paper is to explore how micro‐enterprises interact with public procurement systems. The paper seeks to give public procurement managers a better understanding of how micro‐enterprises approach the procurement process. Design/methodology/approach – The sample consists of...
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