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Purpose – Governmental agencies are interested in improving the quality of their service delivery. One tool that has been used to manage their performance is performance based reward schemes (PBRS). The aim of this paper is to examine the degree to which a sample of these plans, used within the...
Purpose – The aim of this paper is to discuss the roles and competencies of boundary spanners in the context of collaboration. It aims to examine the problematic nature of these roles, and to consider the communalities between different types of boundary spanner. It then seeks to interrogate the...
Purpose – The aim of this paper is to present evidence of the reliability and validity of the “Local Government 360 (LG360)”, a diagnostic tool for assessing both competent and engaging leadership behaviour among managers and professionals in local government. Design/methodology/approach – The...
Purpose – The purpose of this article is to improve understanding of the use of performance information in the public sector. Design/methodology/approach – The article is based on a comparative case study in the field of German childcare administration. Two cities have been selected based on the...
Purpose – The purpose of this article is to discuss the idea that new public management (NPM) would be passé . Design/methodology/approach – The article is based on a review of existing theories. Findings – The article argues that NPM has two dimensions, namely the minimization of the role of...
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