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Purpose – The paper discusses the reasons and approaches used at three health organisations in introducing outsourcing. It specifically answers the question: why have managers of health organisations outsourced some functions in preference to others? Design/methodology/approach – This research...
Purpose – This paper reports on the research conducted into the adaptations Canadian public sector auditors have made to the emergence of e‐commerce and e‐business in the delivery of public services. Design/methodology/approach – A comprehensive review of the literature was completed as a...
Purpose – In Europe, the alignment of national public administration policies and practices to EU directions is regarded as a key factor in the process of integration. Administrative convergence within European public administration systems places new demands on human resource managers in every...
Purpose – This paper examines the actual and desired use of performance measures for management and external reporting purposes, as well as perceived impediments to their effective use. Design/methodology/approach – A total of 334 senior administrators in Canadian municipalities participated in...
Purpose – Local authorities use events and festivals within their region to help achieve a diverse range of economic and social objectives. However, the success of these events, which can take up a substantial amount of the tourism, leisure or arts and cultural budget is rarely assessed in a...
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