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Pressures from globalization and the knowledge-based economy are transforming the traditional role of universities. Universities are being targeted by policy makers because they are the largest "knowledge-based" institutions in the regions. They have concluded that universities will aid economic...
Recent developments in performance measurement and reporting systems in the UK National Health Service (NHS) have created new challenges in costing health care services. In particular, the introduction of the "National Reference Costing Exercise" (NRCE) has substantively changed the way in which...
Recently, the British Standards Institution (BSI) issued a new standard: BS 8600:1999 Complaints Management Systems - Guide to Design and Implementation. This standard tends to focus on those systems and procedures that organisations put into motion after a complaint has been received. However,...
The purpose of this study is to assess prospects for privatization in Jordan through a field survey of the attitudes of public officials in a sample of 24 public enterprises in Jordan. Among major findings of this study are: respondents expressed high level of conviction in the principle of...
The objective of this paper is to show how Internet technologies have the potential to facilitate the achievement of transparency within public sector organisations. This change will also have a major impact on the way in which public sector organisations interact with their environment and in...
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