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Highlights the increasing emphasis on customers and service quality in the new public sector. Emphasises the bias towards hard, easily quantifiable data and a focus on external customers in the measurement of service quality. Explores relationships through which grants for social housing are bid...
This paper critiques the notion that a single approach to performance improvement can alone be responsible for significant organisational transformation. We draw on phenomenological case study evidence, placed in the context of an ongoing series of studies of the nature and prevalence of best...
There has been unprecedented change in education in the last decade since the 1988 Education Reform Act (ERA), and there is little doubt that these changes in education are causing profound shifts in the nature of the headteacher’s role. This paper investigates the role of the primary...
Within discussions of the “new public management” (NPM) it is suggested that professionals increasingly face managerial initiatives that are designed to reduce their autonomy and monitor their work. This paper draws on study data from the local authority children’s homes sector to assess...
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