1 - 6 of 6 articles
The aim of this paper is to explore the possible varieties of convergence in the public administrations of members of the European Union, as well as the framework for analysing aspects of convergence. It assists students of comparative public administration who attempt to understand "puzzles"...
Internal marketing (IM) focuses on acquiring and retaining customer‐oriented employees. Critics of internal marketing claim that the term is simply a synonym for good human resources management. The concepts of internal marketing and human resource effectiveness (HRE), at both a strategic and...
The UK public sector has had a long‐standing policy commitment to equal opportunities, alongside limited access to managerial positions for women, ethnic minorities and people with disabilities. In place of equal opportunities, a new paradigm, managing diversity, originating in the USA, has been...
Computer systems can support the delivery of services to many separate organizations and the provision of direct citizen access to local services. Discusses the options available for supplying the systems necessary to fulfill these functions. Adopting a middleware approach, allows for relevant...
This article presents a longitudinal case study of the methods employed by the general managers of two leading Australian local authorities in an attempt to introduce decentralised reform into their organisations. The article commences by detailing the nature of the respective general managers’...
Traditionally in health care and in the public sector more generally, little thought has been given to the impact of provider‐oriented incentives on the delivery of services. There has been an assumption that the language of incentives belonged to the private sector and was inappropriate in the...
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