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Companies organize in a way that involves more and more activities that are external to the traditional organizational boundaries and as a consequence managing operations contains more and more issues and actions dealing with external networks. Hence new challenges face managing operations. The...
Production and operations management (POM) is a key factor for the competitiveness of any business and university training in POM is a critical element in the preparation of future managers. The course contents, the teaching staff and the teaching methodology used are three of the most important...
It is now possible to deliver service in a virtual environment with little or no human interaction. This environment offers the opportunity of new ways of delivering service. This paper examines some of the existing theories of service quality and service management in the context of new...
Firms are increasingly aware of environmental degradation and this has led many of them to include “quality, safety and protecting the environment” among their competitive priorities. This also involves large capital investments aimed at reducing the environmental impact of their...
Before introducing the articles in this special issue, and taking the First World Conference on Operations Management as an example, the author proposes a new-conference product, an innovation in service design and implementation. He describes nine key factors which need to be taken into account...
Geographically-dispersed, global service organisations must find cost-effective ways of delivering consistent service quality while recognising local differences in service culture. For such organisations, the management of operations cannot be separated from issues of training, corporate...
Can operations management impact significantly the profitability of consumer-based businesses on the Internet (called B2C)? During the past two years, Internet retailers have not provided satisfactory financial results. Whereas, leading in-store retailers have been profitable using traditional...
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