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Ensuring the security of corporate information, that is increasingly stored, processed and disseminated using information and communications technologies (ICTs), has become an extremely complex and challenging activity. This is a particularly important concern for knowledge-intensive...
This research investigates the factors that influence the use of ubiquitous computing and U-business value. It considers system, information and service qualities as the major factors affecting the use of ubiquitous computing. System quality is measured by accessibility, stability and ease of...
The case study illustrates another genre of the B2E (business to employee) model, implemented at a large Indian IT organisation to engage its employees in order to create value for its customers. The main focus of the empirical analysis is the counterintuitive strategy to ensure customer loyalty...
For traditional industries it is a real challenge, not only to achieve a clear product differentiation, but also to provide adequate services in order to ensure value and customer fidelity. IT and, especially Internet are playing a relevant role in this area and include radical innovation in...
The evaluation of institutional condition is regarded as a crucial factor in creating effective and efficient records management systems. In addition, as part of program development studies, national and international programs’ best practices and guidelines need to be investigated. In this...
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