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Twenty years ago, the public house manager was not normally a well-paid and responsible job. However, the results of the Beer Orders, increased competition for leisure spending and the growing demands for different types of pubs have created a new type of managed outlet, which is large and offers...
In this paper, we analyse the technical efficiency and allocative efficiency of hotels belonging to the Portuguese state-owned chain, Pousadas de Portugal, in order to investigate the performance of the chain as a whole. The resource-based view of management sees hotels as heterogeneous, but with...