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As managers have shifted from controlling to empowering their employees, coaching has become a vital managerial tool. The primary goal of this paper is to begin a dialog on coaching that will facilitate theoretical development and empirical testing. We surveyed hotel managers to determine what...
Of primary concern to hospitality management before, during, and after a downsizing event should be the concerns and potential reactions of employees. The attitudinal and behavioral reactions of employees who work in a downsizing environment may be influenced by both the objective dimensions of...
Stress is an integral part of all aspects of an individual's life. In the workplace, as in other areas, stress can play a positive role by increasing alertness among staff and mobilizing their adaptive capabilities. To some extent, therefore, a certain level of stress has the potential to...
This is a multiple-case study to explore relationships among the antecedent factors and entry mode choices of multinational lodging firms as they plan expansion into existing and/or new international markets. The data was collected utilizing interviews and secondary resources regarding five...
Alongside areas such as operations, marketing, human resource management and information technology, accounting and financial management is in the forefront of business management education and training. However, the full value of financial knowledge lies in the ability to apply the theory...
The purpose of this exploratory study was to determine how the organizational context in which service encounters take place affects employee interactions with customers, and resulting guest satisfaction. Guest contact employees of a chain of hotels were surveyed on their perceptions of a number...
Management today needs to develop concepts and practices to improve corporate performance, and so help gain competitive advantage. To do this, it is not necessary to develop totally new concepts and ideas, nor is it needed to reinvent the wheel, rather to look outwards and investigate their...
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