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Purpose – The purpose of this paper is to analyse health service supply chain systems. A great deal of literature is available on supply chain management in finished goods inventory situations; however, little research exists on managing service capacity when finished goods inventories are...
Purpose – Up‐to‐date patient records are essential for safe and professional practice. They are an intrinsic component for providing adequate care and ensuring appropriate and systematic treatment plans. Furthermore, accurate and contemporaneous notes are essential for achieving...
Purpose – The purpose of this paper is to elicit Greek doctors' and nurses' views about adverse event reporting. Design/methodology/approach – This is an exploratory study using an adverse events questionnaire administered to 209 doctors and 214 nurses in 14 major Athens universities and...
Purpose – The purpose of this paper is to examine drug dispensing and associated activity in Belo Horizonte, Brazil. The paper aims to describe factors associated with patient information giving and dispensing time. Design/methodology/approach – A specific protocol for recording data gathered...
Purpose – This paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality. Design/methodology/approach – The study consists of 340 randomly selected participants visiting a private healthcare facility during a three‐month data collection...
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