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Purpose – The traditional perspective in the occupational and organizational psychology literature aimed at understanding well‐being, has focused almost exclusively on the “disease” pole. Recently, however, new concepts focusing on health are emerging in the so‐called “positive...
Purpose – The purpose of this paper is to examine the current state and utilisation of user evaluation consultation adopted by Wales Air Ambulance (WAA) within the policy context. It is intended to provide a baseline for further evaluative research in the field and to highlight existing...
Purpose – The purpose of this paper is to assess patient satisfaction in Greek public hospitals. Design/methodology/approach – In total, 367 patients participated in the study with a minimum of three days stay at the hospital. Measures included overall satisfaction, satisfaction with medical...
Purpose – The paper's aim is to determine the role of non‐profit organizations (NPOs) in filling possible gaps in primary health care (PHC) service provision. Design/methodology/approach – District ( n =10) and sub‐district needs ( n =14) analyses were conducted in five South African...
Purpose – The purpose of this paper is to explore the effect of a clinical leadership programme on senior clinicians within National Health Service Lanarkshire, in terms of key constituents for fostering leadership development, specific skills developed and impact this has had on clinical...
Purpose – Medical and policy literature reports many six sigma applications at specific healthcare organizations. However, there is a lack of studies that investigate the broader status of six sigma in US healthcare systems. The purpose of this paper is to present the results from a national...
Purpose – The key factor for the success of total quality management programs in an organization is focusing on the customer. The purpose of this paper is to assess customer focus level following implementation of a quality improvement model in social security hospitals in Tehran Province....
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