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Purpose – Health care, one of the most dynamic sectors in Italy, is studied with a particular focus on outsourcing non‐core activities such as facility management (FM) services. The project's goals are to define national standards to balance and control facility service evolution, and to...
Purpose – Medical device users are one of the principal medical device technology stakeholders. The involvement of users in medical device technology development and assessment is central to meet their needs. This study aims to examine this issue. Design/methodology/approach – A structured...
Purpose – Business process redesign (BPR) is used to implement organizational transformations towards more customer‐focused and cost‐effective care. Ideally, these innovations should be carefully described and evaluated so that “best practices” can be re‐applied. To investigate this,...
Purpose – The paper seeks to present findings from an evaluation of a quality management system implemented in a low‐income country hospital. Design/methodology/approach – This is a single‐case before and after evaluation. Findings – The quality system, although only 70 per cent...
Purpose – Work‐related musculoskeletal disorders following patient contact represent a major concern for health care workers. Unfortunately, research and prevention have been hampered by difficulties ascertaining true prevalence rates owing to under‐reporting of these injuries. The purpose...
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