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Purpose – Falls are the most frequently reported adverse event in hospitalised patients and carry a risk of great harm for the frail elderly. This intervention aimed to prevent high‐risk in‐patients on an acute aged care ward from falling. Design/methodology/approach – Patients assessed...
Purpose – To review the experience of managing two patients with identical names in the same ward during a five‐month period. Design/methodology/approach – The records of the patients were reviewed to look for incorrect entries, errors in specimens sampling, administration of blood products...
Purpose – To compare patients’ views on quality of care in different countries using a theory‐based instrument, while at the same time controlling for the following potential confounders: type of care system (private vs public), type of care (kind of health problem), gender, age, and...
Purpose – To assess the relationship between quality management and employee commitment. Design/methodology/approach – Analysis of the state of affairs with respect to (T)QM programs in The Netherlands based on the literature and interviews with key informants. Findings – Description of an...
Purpose – To obtain preliminary data on the short‐ and medium‐term effects and personal acceptability of appreciative inquiry (AI) in staff development in health care. Design/methodology/approach – AI is a non‐problem‐solving management approach focusing on developing current...
Purpose – To assess the quality of anticoagulation control at an out‐patient clinic and to investigate patterns of deviation from therapeutic ranges. Design/methodology/approach – Records for 36,157 clinic visits (2,050 patients) were studied. The quality of anticoagulation control was...
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