1 - 6 of 6 articles
A well‐designed performance measurement system is vital for ensuring that organisations deliver cost‐effective, high‐quality services that meet the needs of service users. Without feedback on all important aspects and a system for ensuring that the organisation acts on that information, managers...
Examines the dynamics of change that operated following preparations for accreditation. The study was conducted from May 1995 to October 2001 in a university hospital center in France after the introduction in 1996 of mandatory accreditation. An embedded explanatory case study sought to explore...
A practical model based on basic probability theory is developed to evaluate the operational and financial performance of mammography systems. The model is intended to be used by decision makers to evaluate overall sensitivity, overall specificity, positive and negative predictive values, and...
Given the fast diffusion and growing prominence of quality management in many industries, a new model for healthcare is designed which could serve as a serious contributor to health practices in third world countries. The aim of this research is to show the way that public and private hospitals...
While much is known generally about predictions of customer‐perceived service quality, their application to health services is rarer. No attempt has been made to examine the impact of social support and patient education on overall service quality perception. Together with six quality dimensions...
To assess the appropriateness of hospitalisation days, a cross‐sectional study was conducted in a French university hospital. For medical and surgical wards, three days were chosen randomly between April and June 2001. A total of 2,180 hospitalisation days were evaluated, in accordance with the...
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