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Quality assurance, one of the main themes in The New: NHS Modern , Dependable and detailed later in A First Class Service: Quality in the New NHS , is explored in this article. The main thrust of both White Papers, notably clinical governance, is applied to a team of physiotherapists and...
It is established that there are three levels of quality, technical, generic and systemic with systemic being the preferred goal for Salford Royal Hospitals NHS Trust (SRHT). In an effort to achieve their goal SRHT embarked on using the EFQM Excellence Model to provide one overarching framework...
Hospitals are held increasingly accountable for the services they provide. While small hospitals may often lack resources to meet performance measurement mandates, generally, they are not exempt from requirements to submit performance data to accrediting and regulatory bodies. Presents an...
This article recognises that many total quality management initiatives fail and that the failures are often due to a lack of knowledge, skills and expertise, particularly in relation to the organisation’s leaders/managers. In contrast however, success is more likely if the implementation...
Are there lessons for the West from the way Japanese managers and healthcare workers use quality methods in healthcare? This paper describes the Japanese approach to quality in healthcare by drawing on a research visit and published research. It describes the similarities and differences between...
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