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This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service enhancement as a means to...
The health care profession in the USA has traditionally attracted some of the best talent the country has to offer, with medical practitioners enjoying high incomes due to employer‐paid medical indemnity insurance plans. There was no oversight process or quality standards governing the health...
This is the second part in a paper which studied the dynamics of primary health care provision. This paper examines external factors related to the management of general practices. The study revealed that there are major problems at GP/FHSA interfaces involving poor communications, needs...
A multiple choice questionnaire was submitted to medical technologists in three medical laboratories, at varying times after obtaining an EN 45001 accreditation. A large majority (85‐90 per cent) considered that their workload was increased by the accreditation process. In two laboratories, the...
How do physicians and patients perceive the quality of medical services offered? Is this perception the same in the private and public sector? On the basis of a survey conducted in Greece on a 2x2 design with 20 respondents in each cell, several interesting characteristics were identified....
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