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Purpose – Seeks to examine the extent to which management contracts used by international hotel firms in Thailand mirror those used in the USA. Design/methodology/approach – The study builds on previous research carried out in the late 1990s that highlighted new developments in the content...
Purpose – The purpose of this paper is to consider the value of the British pub to stakeholders and then to examine how its image can be improved in the light of criticisms of the existing “drinks culture”. Design/methodology/approach – These objectives are achieved by examining already...
Purpose – The central aim of this paper is to identify some of the motives behind the type of growth strategy followed by Spanish hotel enterprises in recent years. Design/methodology/approach – This study was elaborated from secondary data corresponding to news published on the web page of a...
Purpose – The objective of this research is to identify and present factors that are essential to support a customer‐centred business model that is theoretically sound and can be used for practical application in the hospitality industry. Design/methodology/approach – Extensive literature...
Purpose – This paper seeks to investigate Irish hoteliers' customer service requirements of their food suppliers and to measure the trade‐offs that hotel buyers are willing to make during the purchase decision. Design/methodology/approach – The study is based on a quota sample of 100 hotels...
Purpose – The purpose of this paper is to review the ways in which premium hotel brands address the challenge of building and sustaining their value proposition and communicating the essence of this value to their customers. Design/methodology/approach – The article draws on commercial market...
Purpose – To explore the nature and potential of competitor‐focused accounting practice (CFA) in a large hotel. Design/methodology/approach – Unstructured tape‐recorded interviews ranging from one to one‐and‐a‐half hours' duration were conducted with 21 senior managers representing...
Purpose – The aims of this paper are to examine how violent crimes and harassment have impacted the tourism and hospitality industry in Jamaica, and to evaluate the approaches that the government has employed in reducing the level of crimes and harassment against tourists on the island....
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