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Purpose – To investigate the factors that influence the selection of hotel accommodation by guests. Much of the previous research into this topic used a variety of closed and open question surveys. Design/methodology/approach – This research was conducted using four focus groups utilizing a...
Purpose – Hotels at present have largely adopted e‐commerce to achieve different business goals. The existing hospitality literature, however, rarely investigates the importance of specific dimensions and attributes of hotel web sites from the perspective of web site users. In other words,...
Purpose – This paper is based on the empirical study of human resources and service work and its purpose is to reveal that the international hotel industry is becoming more standardized. The argument presented here is that progressive standardization within customized service production is...
Purpose – This paper has the objective of making the case for the development of sports education as a critical element in the growth of sports tourism in the Caribbean. Design/methodology/approach – This paper reviews some of the key definitions offered in the literature for sports, tourism,...
Purpose – Defining and measuring quality service is of importance to providers of hotel services. This study aims to diagnose the applicability of the perceived service quality measurement scale to European customers in a new emerging market which is North Cyprus – because tourism industry in...
Purpose – The purpose of this paper was to investigate the factors influencing financial performance of small hotels, particularly in developing countries like Tanzania. Design/methodology/approach – This investigation used financial ratio analysis on business performance data collected from...
Purpose – The main purpose of this paper is to analyse the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban hospitality market. Design/methodology/approach – The authors use both secondary and primary research...
Purpose – To apply Williamson's six dimensional typology of asset specificity as a theoretical framework for appraising the nature of outsourcing activities in hotels. Design/methodology/approach – Interviews with senior managers in large hotels. Findings – Site specificity and brand...
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