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No matter how much effort is placed into producing quality service, the true test lies in the perception of customers. To assess this perception, lodging executives have only a few quantitative instruments available from which to choose, since the development of such scales is still in its...
This research is designed to investigate the status of tourism in the parks of Wade Al‐Badan, which is located near the city of Nablus, in the West Bank, during the period of political transition. Socio‐economic, behavioral and spatial variables of visitors are examined and compared. The...
Hotels in Mauritius have faced difficult times during the 1990s because of changing customer demands and increasing competition from other tourist destinations like the Seychelles, the Pacific and Caribbean islands. The country’s hospitality and tourism sectors are trying to augment and offer...
The purpose of this study is to provide relevant information for non‐Chinese hoteliers and caterers who plan to engage in the Chinese food service industry within or beyond China’s boundaries. A total of 152 Chinese restaurant managers working in Hong Kong hotels were surveyed. Factor...
One of the most basic pieces of information useful to hospitality operations is gross sales, and the ability to forecast them is strategically important. These forecasts could provide powerful information to cut costs, increase efficient use of resources, and improve the ability to compete in a...
This article uses a case study approach to examine how human resource practices affect the delivery of guest services at a large theme park. The theme park uses a four‐pronged approach in managing its human resource function to ensure that service quality standards are maintained. Other...
Describes some of the characteristics and possibilities for improving the Croatian tourism industry. The main characteristics of the industry are inadequate service levels, infrastructure and low levels of utilization and it is important to understand these and the operating environment....
The article considers the changes in the structure of the UK pub sector and the falling pattern of trade which occurred at the same time. This meant that the competition within the industry is intense. The major pub‐owning companies enjoy many economies of scale over their independent rivals....
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