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Profiles "Tourism People" an industry-led body established as an integral part of a new strategy for Scottish tourism. Its role is to focus the industry on meeting and exceeding the expectations of its customers, by investing in the people who work in the industry. Building on the earlier work of...
This paper examines the role of human resource practices in enabling cost reduction and quality enhancement. In particular, it investigates the use of volunteers in tourism organisations. The study is located in two visitor information centres (VICs) and focuses on the financial costs and service...